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Passport Office Feedback Form

The Passport Service has a formal comments and complaints procedure in place to allow customers give feedback on the quality of the service they receive. 

We want customers to let us know when they receive a good service or how the service can be improved.  Your comments will be dealt with in confidence.

You may submit a comment\complaint using the form below or writing to the Passport Complaints Officer, Knockmaun House, 42-47, Lower Mount Street, Dublin 2, D02 TN83

The Passport Service aims to resolve complaints as soon as possible. If this is not possible then we will:

  • Record the details of the complaint and acknowledge that we have received it
  • Issue a response as soon as possible
  • Explain why, if your complaint cannot be resolved for any reason beyond our control

Please note that your email address will be validated on entry.